burning dvds

I can no longer burn. I have 2 drives; solid state c and regular drive for d. I had trouble with c being full so ended up now moving real player to d and get same error message.

Michael Dewey July 23, 2019 01:17

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5 comments

-1

What is the error message you get? The error message will indicate where the problem might be. So please let us know.

Real CS July 23, 2019 22:57 -1 votes

Itr just says general error can not burn.

Michael Dewey July 24, 2019 16:58 0 votes

Please follow the instructions from the below link to resolve your issue.

https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

Please note: If you have any playlists created, you will have to recreate them.

Also, please try using a different brand of a DVD disk.

If possible, please provide a screenshot of the error.

Real CS July 24, 2019 18:36 0 votes

A general error still comes up after totally removing all Real Player files and will not burn DVD videos.

Michael Dewey July 26, 2019 01:00 0 votes

We sent you an email. We'll take it from there.

Real CS July 26, 2019 19:58 0 votes