burning dvds

Michael Dewey

• July 23, 2019 01:17

I can no longer burn. I have 2 drives; solid state c and regular drive for d. I had trouble with c being full so ended up now moving real player to d and get same error message.

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  RN Support

  • July 23, 2019 22:57

  What is the error message you get? The error message will indicate where the problem might be. So please let us know.

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  Michael Dewey

  • July 24, 2019 16:58

  Itr just says general error can not burn.

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  RN Support

  • July 24, 2019 18:36
  • Edited

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

  Also, please try using a different brand of a DVD disk.

  If possible, please provide a screenshot of the error.

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  Michael Dewey

  • July 26, 2019 01:00

  A general error still comes up after totally removing all Real Player files and will not burn DVD videos.

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  RN Support

  • July 26, 2019 19:58

  We sent you an email. We'll take it from there.

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