We understand that you need some help regarding download speeds; however, the exact nature of the problem you are having is not clear to us.
Before we can help you, we will need some more information. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer's operating system is and what web browser you're using. The more specific you are, the better we will be able to assist you.
To get faster downloads, you will need to sign into RealPlayer with your email address associated with the account. This will install the Plus features which includes faster downloads.