Getting message "your browser does not currently recognize any of the video formats available"

Cheri Foster

• September 03, 2019 15:49

When I copy URL address of video into real player to download, I get the following message:

Your browser does not currently recognize any of the video formats available

Click here to visit our frequently asked questions about HTML5 Videos.

 

Please help - Videos's play fine in YouTube.  When I copy link to real player to download is when I get this message.

I've tried clicking on download button at top of screen, but when I do, I ALWAYS get an "Unable to Download" message

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  RN Support

  • September 05, 2019 19:42

  You can instead try using web browsers such as Google Chrome, Mozilla Firefox or Microsoft Edge.

  In the meanwhile, please follow the steps from the below link.

  https://customer.real.com/hc/en-us/articles/204039333-Resetting-your-web-browser

   

   

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