Invalid path error comes up when burning

Michael Dewey

• September 08, 2019 00:32

When burning "invalid path" error message comes up.

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  RN Support

  • September 10, 2019 17:44

  Are the videos that you are burning stored in your PC's hard disk or elsewhere? Also, can you please let us know what video format you are burning?

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  Michael Dewey

  • September 10, 2019 18:10

  They are all mp4 on the hard drive and all play on real player.

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  RN Support

  • September 11, 2019 20:18

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

  If the issue persists, please let us know.

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