Key code

Linda Bridges

• October 04, 2019 17:01

I have not downloaded the realplayer downloader express. How do I do that. I haven't received a key code even though I paid for downloader express via pay pal a few minutes ago.

Thanks,

Linda Bridges

erlb2018@cox.net

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  RN Support

  • October 04, 2019 22:59

  We see an active RealPlayer Downloader Express under your email address. You will need to sign into RealPlayer to activate your Downloader Express features. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

   

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  Linda Bridges

  • October 06, 2019 19:51

  Do you have to "upgrade" your Real Player for "Downloader Express" to work?

  It didn't state that when I clicked on the blurb to download "Downloader Express".

  If that's the case, how do I cancel and get a refund? I do not want to upgrade Real Player.

  Linda Bridges

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  RN Support

  • October 07, 2019 18:28

  Linda,

  We sent you an email regarding your account. Please respond to the email.

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