Can't Access My Premium Services
I am paying the $4.99 monthly fee, but unable to download premium services to burn vcd. I have Real Player SP.
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We see that you have an active RealTimes Premium plan under your email address. First, you need to ensure you have the latest version of RealPlayer installed. RealPlayer SP was a very old version and our current version is RealPlayer v.18. You can follow the instructions from the below link to make sure you have the latest version of RealPlayer.
https://customer.real.com/hc/en-us/articles/204040083
Once you have the latest version of RealPlayer installed, you will need to sign into RealPlayer to activate the Plus features. Here are instructions to sign in:
https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer
Please let us know if your issue still persists.
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had realplayer plus cant get it again you have to pay again how com
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do you have to pay every year is that what ye are tell me
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Charlie,
We see a free account under your email address. Do you have an alternate email address where you have your RealPlayer Plus under?
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I paid my money for my premiums an I can't use them.. you have no customer service.. support ....if I can't use my services I want my money refunded.. oh I will report you to the BBB..!!!
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Miguel,
We don't see a paid account under your email address. Please provide the email address you have your account so we can take a look at it.
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I paid for the upgraded plan to get the faster download speed for videos and I try to access and sign in and it doesn't give me the faster download speed can you help
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John,
We don't see any paid account under your gmail address. You will need to sign into RealPlayer with the email address you used when making a purchase of RealPlayer.
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