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Does not download playlist

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5 comments

  • RN Support

    Downloading Playlists is a paid feature. We see that you have a paid version under your email address.

    You will need to sign into RealPlayer to activate your Plus features. Here are instructions to sign in:

    https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

    0
  • duan wang

    To whom it may concern,

    I paid 24.99 for downloading playlists. I do have question. I copy playlist from YouTube but it won’t download for me. I still have to download one by one.
    Did I do something wrong?
    Please let me know, thanks.

    Duan

    0
  • null null

    Duan,

    I'm having the same issue. Paid to get 'Plus' just to download YouTube Playlist, and it seems it doesn't do it. I'll be asking for a refund.

    0
  • RN Support

    YouTube has made changes to the naming conventions to some of the playlists which has become incompatible with our Downloader. Our engineers have identified the problem and will be releasing a new version that can detect playlists. We are expected to release the next version in a couple of weeks.

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  • duan wang

    Thanks a lot. What’s a great customer support. It works great after I download the new version. Now I can download playlist.

    Duan

    0

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