cant burn DVDs In get a device error saying command timeout

Chester Cuff

• February 08, 2020 14:37

A general Error message appears Saying  Device Error command time out  Device may have been removed or reset   I am losing a lot of blank dvds in my attempt    .I paid for the upgrades on real player and I cant even use it .My computerr is brand new.I went to the store and it was check out.

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  Chester Cuff

  • February 08, 2020 14:45

  Also my  PC chatters in the middle of the supposed burning'

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  RN Support

  • February 10, 2020 22:41

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

  If the issue persists, please let us know.

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  ThuyKieu Nguyen

  • January 28, 2021 22:35

  I am having the same problem. I tried to burn a mp4 file to Dvd and got the follwing message: Device error - Command Timeout; Device may have been removed or reset.

  I had tried to remove and delete RealPayer, defrag to celan my drive and the reinstall RealPlayer again. I was able to nurn only one Dvd and got the very same error message again. It is very very annyoing and frustrating. I do not want to have to remove and reinstall Realplayer over and over again! There is no phone number for me to contact some technician who can help me resolve the issue. I had lost too many blank dvd's! The only way for me to address this issue is to post it on RealNetworks for the community. Afterward I have to scroll several pages to search for answers to someone having the same problem! Unless I can find someone having the same problem, I never get any straight answer directly. Your product creates so may hassles and headache, your service SUCKS so BAD!

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