downloader will not launch

Debra Hartley

• February 14, 2020 02:58

I keep clicking on "download a video" as well as the shortcut, but it will not launch.

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  RN Support

  • February 14, 2020 22:40

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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