stuck in "preparing to recode files" ran same for 6 hours! please reply to: ob1canobe@comcast.net

tom corrado

• March 11, 2020 14:43

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  RN Support

  • March 11, 2020 21:57

  Can you please let us know what file type you are trying to burn? It is possible the file format is not compatible with RealPlayer. Anyway, knowing the file type will help us better understand the issue.

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  tom corrado

  • March 12, 2020 19:52

  After all that waiting,some how I got to "ready to burn" and it quits - nothing happens !

  file types appear to be MP4

  Again reply to: ob1canobe@comcast.net

  Thank you

   

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  RN Support

  • March 12, 2020 21:29

  We sent you an email. We'll take it from there.

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