We see an active RealPlayer Downloader Express under email@example.com. You will need to sign into RealPlayer to activate your Downloader Express features. Here are instructions to sign in:
Paid for upgrage bu nothing changes
I paid for an upgrade to the 24.99 version. When I installed I got a message saying I already had an equal version, but I had the FREE version, so I replaced the version on my computer.
Everything is the same...still can't download metadata for tracks, etc.....but I paid 24.99 for an upgrade....nothing changed...just as it was before the upgrade.
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I had already signed into RealPlayer. There is no difference between the FREE version I was already using and the Express version that I bought. I wasted 24.99.
This confirms your refund for your RealPlayer Downloader Express purchase in the amount of $27.43.
Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.