Keeps Freezing

null null

• May 05, 2020 18:12

Any suggestions, my Real Player keeps freezing and I need to reboot the computer...  New computer, Windows 10, fresh download

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  RN Support

  • May 05, 2020 20:10

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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  null null

  • May 06, 2020 13:38

  I have reinstalled several times and it still freezes my computer and the only resolution is to reboot.  This has never happened before, please help!

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  RN Support

  • May 06, 2020 17:20

  Please follow these steps before you play a video.

  1. Open RealPlayer.
  2. Click the RealPlayer logo, then Preferences. 
  3. In the Category pane, select Hardware.

  - Under Video Card Compatibility, move the slider bar Most reliable.
  - Click OK twice to save the changes.
  - Close out of RealPlayer, restart RealPlayer.

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