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Unable to download from YouTube

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2 comments

  • RN Support

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download? Lastly, please let us know if you are using a web browser or RealPlayer's web videos tab to download videos?

    0
  • Bobby Riddle

    https://customer.real.com/hc/en-us/community/posts/1260802161870-Unable-to-Download-after-running-fixes

     

    I'm having the same problem.  When I first upgraded to the new RealPlayer my downloader worked until I did the first update, then it stopped working.  I've had the same problem with earlier versions of RealPlayer.  In past versions the "FIX" was to revert to my previous version but then I don't have the advanced features I paid for.  I followed the above instructions and provided the info below as well as my version of windows and Google Chrome.

    This is definitely a common problem I see in the help forum dating back years.  I would think someone would fix the problem.  It's NOT a YouTube problem because I was initially able to download.  It only stops downloading after I do an update.

     

    RealDownloader version number :

    2023.7.19.0

     

    Google Chrome Version:

    Version 116.0.5845.188 (Official Build) (64-bit)

     

    My PC:

    Windows 10 Pro Version 22H2

    Please help with a fix.  I now cannot download ANY video!  I just tried this one but I haven't been able to download any since I recently updated.  Video URL:  https://youtu.be/FoxCB5qLPMA 

     

    Bobby Riddle

    hdflame@windstream.net 

     

    0

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