Having trouble Downloading Videos

latrice reaves

• June 07, 2020 00:22

so you dirty bastards going to leave everybody hanging and not going to do anything about this why in the hell would you all have us to buy this is you wasn't going to nothing when something goes wrong the product call you tube and see what the problem is ya'll don't want answer our emails just a bunch of bullshit

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• Official comment

  

  RN Support

  • June 08, 2020 22:02

  Technology, as you know it is constantly and ever changing for the better.

  That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

  Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

  To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

  1. Open Internet Options from the search window.
  2. Under General Tab, click Delete in Browsing History and follow prompts.
  3. Close Internet Options.

  Once you are done resetting your Internet Options, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC

  Now try your video. If the issue persists, please let us know.
• 

  Hussein Mitha

  • June 07, 2020 01:44

  I am not able to download videos. If I do then, I get message unable to download.

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  Dan Keith

  • June 07, 2020 04:53

  I paid $25 to be able to download stuff from YouTube and now most of what I want doesn't download!!! Fix it or refund my money!!!!!

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  null null

  • June 16, 2020 16:10

  It may be because the folks putting up the video want to keep it private (copyright) so you cannot download as they have made it "private." In order to access it so you can download it, you would need their pin number. What I do is video it (if it isn't too long) with my cell phone and it goes to my icloud account as well, so then I can access it there.

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