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Parsing ac3 audio stream

I read most if not all issues with this error code.  I have tried re-installing, then shutdown of the entire computer and re-starting. I have made sure no other programs were working.

The same damn message as original message.

Now I want to know why.  You have known about this issue since at least 2018. Your response was " We'll take it from here".  What was the answer?  I have pretty much had it with this.  I want a response that can resolve this issue or I want my $0 dollars back.  Preferably, I want this problem resolved.

Sick of this, Eric Wulf

Eric Wulf

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I had this problem a couple of years ago. This seems to only affect MP4 files. If you convert the MP4 files to Real Media HD then they will burn without problem. (Right click on the video file in your library, then right click on EDIT, then click on CONVERT, selecting Real Media HD). This does take a bit longer to do, as it does take time to convert the files, and I found sometimes a low light or fast moving scene will pixel slightly, but at least you will be able to burn discs again.

It is worth noting that my - error parsing ac3 audio stream - problem was eventually fixed by Real Player support connecting to my computer and downloading - k-lite codec pack - which solved the problem completely for me, I was apparently missing some software for audio and video playback.

Philip Lansdown 0 votes
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Eric,

This issue has been resolved for most users and the reason we say to those users "We'll take it from here" is because we have sent them an email so we can troubleshoot their issue.

That being said, it looks like one of the agent has already scheduled time with you to troubleshoot your issue.

Real CS 0 votes
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