Suddenly Asking To Upgrade for every download

Jacki Allen

• July 06, 2020 20:08

New PC with Realplayer  2020 downloaded and for about a day I could download video via the dropdown window. Suddenly each time I click on the download this video a screen pops up telling me to upgrade. I did it once thinking that there was an issue with the first one (did the "overlay" of existing) and it still won't download but only asks me to upgrade for another $24...

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  RN Support

  • July 14, 2020 22:27

  Can you please make sure you are signed into RealPlayer to activate your Premium features? Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  If you are already signed in and yet being prompted to upgrade, please let us know.

   

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