
First, please make sure you are signed into RealPlayer to activate your Plus version. Signing into RealPlayer will activate your Plus features. Here are instructions to sign in:
https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer
Also, check your Internet speeds.You can visit websites like Speedtest.net to check your Internet speeds.
Lastly, please restart your computer and try again.
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