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cant burn DVDs

unknown error  2131042562 dvd starts to burn then this message comes up

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This error message usually means the problem with the DVD burner or the DVD disks. Please try a different brand of DVD disks.

To ensure it is not a RealPlayer issue, please follow the instructions from the below link to reinstall RealPlayer.

https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

Please note: If you have any playlists created, you will have to recreate them.

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