0 Please follow the instructions from the below link to resolve your issue. https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall- Please note: If you have any playlists created, you will have to recreate them. If the issue persists, please let us know. Real CS September 11, 2020 16:43 0 votes Share Facebook Twitter LinkedIn Comment actions Permalink