lost my library when I signed into acct via google

Chris D

• October 31, 2020 20:17

no idea what happened whether signed in or not library empty.

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  Fred Sims

  • October 31, 2020 22:48

  me too , it's like the whole system is down.

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  RN Support

  • November 06, 2020 00:04

  Chris & Fred,

  Have you uploaded your files to RealCloud? If not, we don't have access to your files. All your files are stored in your hard disk. If they are still in your hard disk, you can scan and add them to your RealPlayer library. Here are instructions to scan files.

  https://customer.real.com/hc/en-us/articles/205035417-Scan-disk-for-media

  If your files are stored in RealCloud, please let us know.

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