Upgrade!

Geraldine Thurston

• October 22, 2020 18:17

I just updated to 20/20 and now nothing works. Should I uninstall everything and then reinstall. But will I lose all my videos?

Thanks in advance!

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  RN Support

  • October 26, 2020 20:33

  Can you please let us know what is not working? Uninstalling and reinstalling RealPlayer won't delete any of your videos as your videos are stored in your PC's hard disk.

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  Geraldine Thurston

  • October 26, 2020 22:19

  When I upgraded to 20/20 it would not open, so I uninstalled and reinstalled, and everything is working now. So glad to hear my videos are safely stored on my hard drive. 

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