Just updated to version 20.0.2.308, won't download

Roy Bean

• November 01, 2020 17:44

I just updated to the version 20.0.2.308 and now I can't download anything from Youtube. I tried downloading videos I previously downloaded with the old version and nothing. I even tried downloading the Realplayer "test" video and I get the same error. "No videos to download on this page".

Pleas advise,

Roy

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  RN Support

  • November 01, 2020 17:55

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

  1
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  Roy Bean

  • November 08, 2020 18:55

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

   

  File version: 2020.9.20.0

   

  Product version: 2020.09.20.0

  Sample URL:

  https://www.youtube.com/watch?v=NqVzY8GK_sE

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  RN Support

  • November 12, 2020 21:02

  Roy,

  Please follow the instructions from this link to update your Downloader version.

  https://customer.real.com/hc/en-us/articles/360058635933-Update-RealDownloader-

  If the issue persists, please let us know.

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