New Update for RealDownloader happened and now it says I have to upgrade to premium even though I already did the lifetime upgrade

Todd Jones

• November 19, 2025 09:31

New Update for RealDownloader happened and now it says I have to upgrade to premium even though I already did the lifetime upgrade.

And yes I'm already signed in to RealPlayer and RealDownloader.

I've signed out and signed back in multiple times.  Rebooted PC also.

Still the same thing.

2

• 

  IG Cullen

  • November 19, 2025 14:41

  Same thing has happened to me! 

  I've emailed Realplayer for help.  No reply for 3 days.

  2
• 

  John Chapman

  • November 19, 2025 15:22

  Same thing happened to me!

  2
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  Todd Jones

  • November 20, 2025 06:12

  By chance is there a way to tag RN Support on these threads, to get their attention ?

  https://customer.real.com/hc/en-us/profiles/398906637-RN-Support

   

  0
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  Todd Jones

  • November 27, 2025 05:10
  • Edited

  Here's the response I finally got.

  I had to go to this webpage and submit a inquiry/request/trouble ticket...

  https://customer.real.com/hc/en-us/requests/new?ticket_form_id=226

  The response I got...   and in my opinion, the lifetime subscription should carry over to the updates, but evidently, it doesn't.  Which is BS...

   

  Thank you for contacting RealNetworks Customer Support. 
   
  I see that you purchased RealPlayer Downloader Express 24. If you installed RealPlayer 25, you will need to upgrade to activate Downloader Express features in RealPlayer 25 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.
   
  If you don't want to upgrade, you will need to uninstall RealPlayer 25 and install RealPlayer 24. You can install RealPlayer 24 by clicking this link.
   
  https://customer.real.com/hc/en-us/articles/40858885473691-Installing-RealPlayer-24
   
  Once you have installed RealPlayer 24, you will need to sign into it to activate your Downloader Express features.
   
  Once you have done the above, please follow these steps to install the latest downloader.
   
  https://customer.real.com/hc/en-us/articles/8980592526747-Update-RealDownloader
   
  Very Important: Uncheck "New RealPlayer 25" and click Other to install the latest Video Downloader.
   
  Please let me know if you have additional questions.

  Thank you,

  Sharma

  RealNetworks Customer Support
  http://customer.real.com/

   

  After removing and reinstalling Version 24, it appears that this corrects it.  Will attempt to download batches again...

  

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