Real Player - Windows 11 fails to complete installation

Tom Riggs

• October 22, 2021 19:41

I have tried several times to install the latest version of Real Player into Windows 11.  It goes through the whole installation process until it gets to the very end and then it never finishes.  Windows 11 in control panel says the program is there as does the apps menu.  However, when you click on Real Player nothing happens.  Anyone have any ideas?

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  RN Support

  • October 23, 2021 00:52

  We believe some components didn't install completely hence the problem. You could follow the steps from this link to do a proper reinstall.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  If the issue persists, please let us know.

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  Robert L Green

  • August 13, 2022 16:44

  I have the same issue.I tried your suggestion and that did not work. I have tried resetting my computer to scratch. i have even tried to use the setup program in the install directory. I have also tried compatibility mode with the installer and installing it on a different drives.

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  RN Support

  • August 15, 2022 19:37

  We sent you an email. We will take it from there.

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