videos are gone

Deb Tilton

• May 10, 2022 17:14

after updating real player all of my downloaded videos are gone

can I get a free video backup

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  RN Support

  • May 17, 2022 22:13

  We don't store any of your videos unless they are stored in the Cloud. Looking at your account, you don't have a Cloud account which is a paid subscription) with us but a RealPlayer Plus account. All the videos are stored in your PC's hard disk. If you changed computers, you will need to manually transfer them over to your new PC. If you haven't changed computers, please follow the instructions from this link.

  https://customer.real.com/hc/en-us/articles/205035417-Scan-disk-for-media

   

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