Paid for upgrade but error occurred but stil charged
I paid for an upgrade to realplayer 20/20 plus through the paypal option but an error occurred but still got charged and the upgrade hasn't been credited to my account
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We do see your charges went through successfully and have been charged $39.99. Are you looking for a refund or want to use the paid features?
If you want to use the paid features, please sign into RealPlayer. Here are instructions to sign in:
https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer
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