RN Support
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Recent activity by RN Support-
Celebrity Database Collection
Thank you for your interest in providing feedback for our People Search feature! People Search feature attempts to recognize and identify famous people in your video library. However, sometimes w...
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Changing login process from Facebook/Google to Email address
How do I change from Facebook/Google login to using my email address and password in my RealNetworks online account? We are making changes to the login process. We are removing Google and Facebook ...
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Error r6034
This error is due to a conflict with OMEI Backupper. As a workaround, you can follow these instructions to resolve the issue. Right click on My PC Click on Properties (This should open System Prop...
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What is RealPlayer Discover?
What is RealPlayer Discover? RealPlayer Discover is a standalone website and is also available as a tab within RealPlayer 20/20. Discover is a new way to be entertained and stay informed with the...
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What is StarSearch™ by Real®?
StarSearch by Real is a Chrome browser extension that automatically identifies celebrities, and other people that are in the videos you’re watching online. It answers the question, “Who is that?” T...
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What is People Search
What is People Search? RealPlayer People Search is a set of technologies to identify celebrities and people that you know, and where they appear in streaming and downloaded video. Build your coll...
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See video but can't hear sound (No Audio)
Why am I not able to hear the audio when playing a video file? This is a Windows setting that is muting RealPlayer from playing audio. To resolve your issue, please follow these steps.1. Play any...
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Sales Tax on Digital Sales
Updates to Sales Tax on Digital Sales We currently collect state sales tax in the following states: Arizona (AZ) District of Columbia (DC) Hawaii (HI) Illinois (IL) Indiana (IN) Kansas (KS) Massa...
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Contact Billing and Account Support
How can I contact Customer Support? For billing and account questions: please email us and we’ll respond within two business days. For product and technical questions: please post your question in ...
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What is RealTimes?
RealTimes includes the ability to create and share Stories from your photos and videos, and the technology that connects it to any RealTimes application to play your videos on mobile devices or you...