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  1. SUPPORT
  2. Billing and Account

Billing and Account

Billing, cancellation, account settings, sign-in and password

Account Settings

  • How to post in our Community
  • Changing login process from Facebook/Google to Email address
  • Updating your account information
  • Unable to upgrade or downgrade my plan
  • Reactivate an account
  • Unsubscribe from RealNetworks emails
See all 11 articles

Billing Questions

  • Sales Tax on Digital Sales
  • Contact Billing and Account Support
  • Cancel or delete RealTimes account
  • Update payment method or other account information
  • Unknown charge on credit card bill
  • Refund policy
See all 16 articles

Sign-in & Password

  • Signing in to RealPlayer
  • Unable to access RealPlayer Plus (premium) features
  • 'Not connected to internet' error when signing in on PC
  • Forgot my password
  • 'Navigation to web page canceled' while signing in
  • Asked to 'verify and re-enter your email and password'
See all 14 articles

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