Playing commercial DVDs

Sue Odneal

• 2017年05月03日 19:57

Trying to play a DVD and it stops at "DVD inserted" and then application stops running.

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• 正式なコメント

  

  Harold

  • 2017年05月04日 14:41

  Hello,

  Please follow the steps from the link below to resolve your issue:

  https://customer.real.com/hc/en-us/articles/204041193-RealPlayer-crashes-while-playing-DVD

  If the issue persists, please let us know.
• 

  Sue Odneal

  • 2017年05月06日 00:27

  This solution does not work. Please advise. Thanks.

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• 

  Harold

  • 2017年05月09日 12:28

   Hello,
  
  Thank you for writing back.
  
  1- First, as the DVD playback is a Plus feature, you need to be signed in to your Plus account. To activate the Plus features, you should sign into the RealPlayer software. If you are already signed in, please sign out and sign back in.
  
  To sign out of RealPlayer:

  1. Open RealPlayer.
  2. Click the RealPlayer logo at the top left corner.
  3. Select "Sign out" from the drop-down menu.

  
  Sign into RealPlayer:

  1. Open RealPlayer.
  2. Click the RealPlayer logo at the top left corner.
  3. Select "Sign in" from the drop-down menu.
  4. Sign in with your email address and password.

  
  2- If you get a ''General error'' message, please refer to the article below:
  
  https://customer.real.com/hc/en-us/articles/204041313--General-DVD-error-when-trying-to-play-a-DVD
  
  3- If it crashes when you try to seek ahead during the preview, please follow the instructions from the link below:
  
  https://customer.real.com/hc/en-us/articles/204041193-RealPlayer-crashes-while-playing-DVD
  
  4- Additionally, for more information regarding the DVD playback, please click on the link below:
  
  https://customer.real.com/hc/en-us/articles/204041203
  
  4- If none of the above has helped, please re-install the program as described here: https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
  
  5- If the issue persists, please provide the following information:

  • Did you receive any error messages? What is the exact message that appears on your desktop during the playback?

  If you have additional questions, please let me know.

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