When I try to play a clip with RealPlayer, I get a "Requested file not found. The link you followed may be outdated or inaccurate" error message. What now?
First, determine if the problem is with the specific file.
To rule out a problem with the file itself, try playing a sample video clip:
If the sample file plays, the problem may be with the specific file that you were trying to play.
Do the sample files play in RealPlayer?
If so, then you know that RealPlayer itself is configured for basic streaming. Most likely, the problem is with the specific stream or page you are trying to access. Contact the providers of the website you are trying to reach to alert them to the problem.
You can also check the following:
- Does the address or file still exist?
- Did you enter the address correctly?
- Is your temporary folder full or does it contain a corrupt file?
- (Mac OS X users only) Is there a corrupt RealAudio Metafile (.RAM file) in the Temporary Internet Folder?
Does the address or file still exist?
- If you were trying to access a website, it may no longer be available online, or it may have been moved to a different address. Contact the owners of the website if you need help.
- If you were trying to play (or replay) a live broadcast, the broadcast may have ended and the file for it is no longer available on that website. If the broadcast was streamed from a particular website, you can search that site for archived copies of the broadcast. Not all sites archive their broadcasts, however.
Did you enter the address correctly?
- If you typed (or pasted) an address in the RealPlayer address bar, be sure that you included the entire address. Double-check the spelling and all capitalization within the address. Some servers are case-sensitive and incorrect capitalization will prevent RealPlayer from locating the file.
Is your temporary folder full or does it contain a corrupt file?
- If the "Requested file not found" error is followed by an error with the text "file:\\C:\WINDOWS\Temporary Internet Files\Content.IE..." the problem could be caused by a full or corrupt file within the Temporary Internet Files folder.
To avoid this error in Windows, you can clear those saved files:
1. Click the RealPlayer logo in the upper left of the player, then Preferences.
2. In the Category pane under Connection, click Internet.
3. Click the Change Settings button in the bottom right. The Internet Properties window opens.
4. Click the General tab.
5. In the Browsing History area, click Delete.
6. Make sure the boxes next to Temporary Internet files and History are checked, and click Delete.
7. When this is completed, click OK and restart your system.
(Mac OS X users only) Is there a corrupt RealAudio Metafile (.RAM file) in the Temporary Internet Folder?
- Your browser stores temporary files in a folder on your hard drive for later use, and it also remembers where you have been on the Internet. If either location contains a corrupt file, you may get the error message.
To correct this problem, clear the cache in the Safari browser:
1. Open Safari browser.
2. From the menu, click on Safari.
3. Click on Empty cache.