Upgrade to Real Player 2020

Kevin F.

• November 10, 2020 22:13

I upgraded to the new version, however, when I click the Library tab at the top, to see my downloaded videos, they are not there. What happened to them in the upgrade?

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  Stephen Hayward

  • November 11, 2020 21:05

  you cannot download from You Tube as well the new player is worse than the old

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  RN Support

  • November 12, 2020 20:43

  Kevin,

  As long as your files are stored in your PC's hard drive, you should be able to add them back to the library. Please follow the steps from the below link.

  https://customer.real.com/hc/en-us/articles/205035417-Scan-disk-for-media

   

   

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  RN Support

  • November 12, 2020 20:45

  Stephen,

  Please follow the steps from this link to update your RealDownloader.

  https://customer.real.com/hc/en-us/articles/360058635933-Update-RealDownloader-

  If the issue persists, could you also provide us with a sample URL that you are trying to download?

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