Already upgrade to premium

Ivan Teo Teng Juak

• May 02, 2021 14:59

Hi 

1) Why is my speed still slow even after I had an upgrade to premium. The download of the video is slow, make no difference from upgrading.

2) And on the bottom left I see the download speed stated still at 10 Mbps and not at unlimited

Unhappy with the purchase of upgrading to premium and the speed. Please look into it and waiting for your reply

Regards

Ivan

1

• 

  RN Support

  • May 25, 2021 20:43

  You will need to sign into RealPlayer to activate your Plus features. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  Once signed in, will unlock your paid features.

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