downloads

carlotta roberts

• April 25, 2016 20:27

download does not appear on you tube vidios.

I cannot download

xxxxxx@windstream.net

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  Arvin

  • April 26, 2016 01:33

  To resolve this issue, follow the below article:
  
  https://customer.real.com/hc/en-us/articles/204040433-Download-This-Video-option-does-not-appear
  
  If you are still unable to download videos, please provide the following information:
  
  • Is this happening to all videos, on all sites or just with a particular one (YouTube)?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  
  The more specific you are, the better I will be able to assist you.

  Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

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  Karl Butler

  • July 22, 2016 22:57

  ive trid everything ,i think,even reload realplayer

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  Naga

  • July 25, 2016 22:27

  Karl,

  To resolve this issue, try performing a clean uninstall and reinstall by following this article;
  
  https://customer.real.com/hc/en-us/articles/204040013
  
  Note: Make sure you delete the RealPlayer folders as mentioned the article, before reinstalling RealPlayer.

  Let us know the progress.

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  Eugene Patton

  • July 09, 2018 18:10

  when I try to cut a dvd it says folder not found

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  RN Support

  • July 18, 2018 21:42

  Eugene,

  We've sent you an email. We'll take it from there.

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