Realplayer

Denis Atkins

• September 21, 2018 08:02
• Edited

 I CAN NO LONGER FIND REALPLAYER ON GOOGLE WHEN I LOAD UP GOOGLE. I WAS GETTING IT WHEN I OPENED YOUTUBE NOW IT IS GONE. HOW DO I GET IT BACK ON GOOGLE. I HAVE BEEN USING IT SO I BOUGHT IT. WAS THIS A MISTAKE.

DWA6070@GOOGLE.COM

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  RN Support

  • April 10, 2018 04:44

  Please make sure you are having the latest version of RealPlayer. If not, please update to the latest version.

  If already on the latest version, please reinstall RealPlayer. 

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

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  Bobby Wright

  • June 13, 2018 15:52

  why does real player freeze up and then lock up when you are using it? tried reloading and even tried scanning to see if there is a problem. nothing works. and help or suggestions??

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  RN Support

  • June 28, 2018 20:46

  Bobby,

  This can happen if your library's database is corrupted. To resolve this please follow the instructions from the below link.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you are using these instructions, you will need to re-create music playlists if any.

   

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  Roy Copeland

  • July 21, 2018 00:54

  I just purchased realplayer and I can't get it to down load

  what's going on?

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  RN Support

  • July 23, 2018 20:45

  Roy,

  Please follow the instructions from this link to install RealPlayer.

  https://customer.real.com/hc/en-us/articles/204039983-Installing-RealPlayer-for-the-first-time

  If you are still not able to install, please follow these steps:

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

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