On Jan 23, 2019 I cannot play downloaded files in realplayer library

chris rauth

• January 23, 2019 19:57

When I click on a saved video it just freezes and will not play the downloaded video. Most if not all are from the internet you tube videos.

The whole program freezes and I have to hit close window to get it off my screen

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• Official comment

  

  RN Support

  • January 24, 2019 21:38

  Please follow the steps from this link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/204041513-Adjust-RealPlayer-settings-to-improve-playback-quality

   

   
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  Malcolm Marshall

  • January 24, 2019 12:58

  I'm having the same problem as Chris.The whole screen locks on clicking Play and I have too close it to get it off the screen. Its a shame I like Real when it works but I've had so much trouble lately I may not be renewing my subscription later this year. 

   

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