Premium DVD BURNER NOT WORKING

traci Miles

• July 24, 2019 04:44

I HAVE PAID FOR THE UPGRADE AND NOW IT IS SAYING MY PREMIUM DVD BURNER IS DISABLED AND I AM GETTING FRUSTRATED WITH THIS ALREADY..I PAID FOR THE PROGRAM AND THE BURNING CAPABILITY NOW I CAN NOT DO EITHER AND WANTING TO GO AHEAD AND CANCEL EVERYTHING IF IT ISN'T FIXED. MY EMAIL I USE IS SHESOFLY79@GMAIL.COM I WOULD LIKE AN ANSWER WITHIN 24 HOURS THANK YOU

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  RN Support

  • July 24, 2019 18:18

  Traci,

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

  Once you have reinstalled RealPlayer, please sign in to activate your Plus features. Here are the instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  Please let us know how it goes.

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  Joe Winsell

  • March 20, 2020 17:03

  I paid for the upgrade but every attempt to burn a dvd works very poorly. When working with mkv format files, I have to convert to mp4 first with another software. I test the mp4 files and they are fine. However, when I try to burn those to dvd, the audio is very poor with a gravely sound. Also, when I try to burn 2 hour long videos to dvd, I only get one of those on the dvd. I need a refund please.

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  RN Support

  • March 20, 2020 18:53

  Joe,

  This confirms your refund for your RealPlayer purchase in the amount of $39.99.

  Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

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