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3 comments

  • Real CS

    Your monthly plan was cancelled due to not paying your monthly charge. The last time we were able to charge your credit card on file was on 05/17/2021. We sent you multiple emails requesting you to update your credit card. Failing to do so, automatically cancelled your subscription. If you wish, you can start a new subscription.

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  • Georges Godbout

    Several Issues:

    1. I purchased then downloaded and installed. Looked for the place to stop it from asking me to upgrade, but all it wants me to do is pay again. NOT GOING TO HAPPEN. I saw somewhere that I had to close and restart RealPlayer to activate the upgrade. DID NOT.

    2. Whare is the video download extension?

    3. You do a search, and all you get is those damn democrats BS videos..., and sure, you can download those... Are you guys in the deep state pocket too or what? I want to download the videos that I want to download, not the ones you want me to download.

    So the bottom line is you are just like the rest of the democrats:

    1. The more money you get, the more you want.

    2. Say one thing, do another

    3. Refund and I'll shut up, and if you don't, that gives me the right to spread the good word about you, the way I see it not the way you want, and that I can do very well.

    And customer service is lousy, you are told to go down this f.....g maze to get nowhere. RealPlayer... a name that I will remember for a long time, and certainly not in a good way.

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  • Real CS

    Georges,

    Our answers to your reported issues.

    1. I purchased then downloaded and installed. Looked for the place to stop it from asking me to upgrade, but all it wants me to do is pay again. NOT GOING TO HAPPEN. I saw somewhere that I had to close and restart RealPlayer to activate the upgrade. DID NOT.

    We see you purchased RealPlayer Plus under your live.ca email address. You should sign into RealPlayer to activate your Plus features. Here are instructions to sign in:

    https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

    Please note: These instructions are emailed to you as soon as your purchase.

    2. Whare is the video download extension?

    Here are instructions on how to use the Downloader.

    https://customer.real.com/hc/en-us/articles/360048438813-Using-Download-This-Video-in-Google-Chrome-Microsoft-Edge-and-Mozilla-Firefox-in-RealPlayer-20-20

    3. You do a search, and all you get is those damn democrats BS videos..., and sure, you can download those... Are you guys in the deep state pocket too or what? I want to download the videos that I want to download, not the ones you want me to download.

    Discover is a tool built into our RealPlayer that adds the latest happening videos. It has nothing to do with any political affiliation. There are many topics that show up in the Discover tab and not limited to politics only. 

    So the bottom line is you are just like the rest of the democrats:

    1. The more money you get, the more you want.

    2. Say one thing, do another

    3. Refund and I'll shut up, and if you don't, that gives me the right to spread the good word about you, the way I see it not the way you want, and that I can do very well.

    Lastly, if you still want to be refunded, please let us know. You are within the 30 day refund policy which ends on 9/10/2021. We will not be able to process a refund beyond 9/10/2021.

     

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