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Administrator privileges on Windows

Does RealTimes or RealPlayer require administrator privileges if I am on Windows Vista or higher?

While many features of RealNetworks software will run with standard user privileges on Windows systems, some functions and processes will be blocked by Windows' User Account Control (UAC) security system. Using portable music devices, burning CDs or installing software are some examples of actions that will be hindered by running the program without elevated privileges.

If you experience any problems with a RealNetworks product, the first troubleshooting step is to ensure that the program is running with administrator privileges:

1. Close RealTimes/RealPlayer.
2. Make sure that UAC is turned on (see below for instructions).
3. Right-click the icon or shortcut which you use to open the program, and select Run As Administrator.
4. Click Continue or Allow on the prompt that appears.

If the problem is resolved by running the program with administrator privileges, and/or you want to prevent future permissions problems from occurring, you can edit your icons or shortcuts so that Windows will automatically grant administrator privileges to the program when the shortcut is clicked:

1. Close RealTimes/RealPlayer if it is running.
2. Make sure that UAC is turned on (see below for instructions).
3. Right-click the icon or shortcut which you use to open the program, and select Properties.
4. Click the Compatibility tab.
5. Click the Show Settings For All Users box.
6. Click Continue or Allow on the prompt that appears.
7. On the new window, check the box next to Run this program as administrator.
8. Press OK on both windows.

To ensure UAC is turned on:

1. Open the Start menu and select Control Panel.
2. Select User Accounts.
3. Click Turn User Account Control On or Off.
4. Make sure the check box here is selected. (In Windows 7 or 8, use the slider to adjust the UAC settings.)
5. Restart the computer.

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