Why did I get an email asking for my account information?

RealNetworks will never ask for your password, or full credit card number in an email.

If you get an email that claims to be from RealNetworks and asks for this information, DO NOT respond to it. This is a 'spoofed' email.

What is spoofing?

Spoofing is when someone sends an email that appears to be from another account. For example, if you got an email that shows "billing@real.com" or "account@real.com" in the "From" line, these are not valid RealNetworks email addresses. Emails like this will often ask you to confirm your account information and include a link to a non-RealNetworks form, in the hopes that you will divulge your personal information online. This practice is also known as "phishing."

How can I tell if it's a spoof?

If the email includes a link to an online form for your information, it is likely a spoof. By RealNetworks policy, we will never ask for sensitive information such as your Social Security number, credit card number, or password in an email.

Another spoof indicator is the web address in the page link. A secure page address starts with "https:" and a non-secure page starts with "http:" -- if it leads to a non-secure page, that is not a valid RealNetworks order page.

What should I do if I get a spoofed e-mail?

If you are unsure about an email, DO NOT REPLY to it. Instead, please contact us to report the email.

What if I already gave them my information?

Contact your bank immediately to report it.