Can I upgrade or downgrade my plans through the RealTimes app?
If you're currently using the free version of the app, you can sign up for a monthly or annual Premium with Cloud (25 GB) or Unlimited subscription within the app. To make an in-app purchase on your iPhone or iPad, select Settings and then Get More Space. If you want to downgrade to a lesser plan, choose the plan that best fits you (see instructions below).
Upgrade or downgrade RealTimes plan
If you have an existing subscription that you signed up for on your iPhone or iPad, and you wish to upgrade or downgrade to different subscription plan, follow these steps:
1. Go to your device's Settings.
2. Click on the Profile option at the top of the screen.
3. Select iTunes & App Stores.
4. Click on your Apple ID.
5. Choose View Apple ID.
6. Scroll down and select Subscriptions.
7. Find and click Real Player Cloud.
8. Choose your new plan.
If you are not seeing an option to upgrade, please contact Customer Support.