'Session expired' error after signing in to My Account

Why do I get a message saying "Your session has expired" just a few seconds after I log in to My Account?

We've learned that there is a compatibility issue with My Account and Internet Explorer. If you are using Internet Explorer to sign in to My Account and receive a message that your session has expired, try signing in using Firefox instead--this reportedly has worked for most customers experiencing this issue.

Note: RealTimes and RealPlayer are still compatible with Internet Explorer. This issue occurs only when signing into My Account, not when signing into RealTimes or RealPlayer.

Was this article helpful?
0 out of 1 found this helpful
Powered by Zendesk