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  1. SUPPORT
  2. Billing and Account

Billing and Account

Billing, cancellation, account settings, sign-in and password

Account Settings

  • How to post in our Community
  • Updating your account information
  • Unable to upgrade or downgrade my plan
  • Reactivate an account
  • RealPlayer Plus and RealTimes
  • Unsubscribe from RealNetworks emails
See all 8 articles

Billing Questions

  • Contact Billing and Account Support
  • Cancel or deactivate RealTimes account
  • Update payment method and other account information
  • Unknown charge on credit card bill
  • Refund policy
  • Accepted payment methods
See all 15 articles

Sign-in & Password

  • Signing in to RealPlayer
  • 'Not connected to internet' error when signing in
  • Unable to access RealPlayer Plus (premium) features
  • Forgot my password
  • Asked to verify and re-enter email and password
  • Can't access Plus features after updating to newest version
See all 10 articles

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