Billing and Account
Billing, cancellation, account settings, sign-in and password
Account Settings
- ★ How to post in our Community
- Change email address on RealTimes account
- Updating your account information
- Unable to upgrade or downgrade my plan
- Reactivate an account
- Unsubscribe from RealNetworks emails
Billing Questions
- Contact Billing and Account Support
- Cancel or deactivate RealTimes account
- Update payment method and other account information
- Unknown charge on credit card bill
- Refund policy
- Accepted payment methods
Sign-in & Password
- ★ Unable to access RealPlayer Plus (premium) features
- Signing in to RealPlayer
- 'Not connected to internet' error when signing in
- Forgot my password
- Asked to verify and re-enter email and password
- Can't access Plus features after updating to newest version